Policies & Customer Care

BODRE
Last updated: January 28, 2026

BODRE operates this store and website, including all related information, content, features, tools, products, and services (the “Services”), to provide customers with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs matters related to personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

We may collect the following types of personal information depending on how you interact with us:

• Contact information, including name, email address, shipping and billing address, and phone number
• Payment information, processed securely by Shopify and third-party payment providers
• Order and transaction information
• Account information
• Communications with us
• Device and usage information, including IP address, browser, and cookies

How We Use Your Information

We use personal information to:

• Process orders and payments
• Deliver products and manage returns
• Communicate with customers
• Improve our Services and customer experience
• Comply with legal obligations
• Prevent fraud and ensure security

Sharing Personal Information

We may share personal information with:

• Shopify and service providers who help us operate our business
• Payment processors and delivery partners
• Legal authorities when required by law

Your Rights

Depending on your location, you may have rights to access, correct, or delete your personal information. Requests can be made by contacting us using the details below.

Data Retention & Security

We retain personal information only as long as necessary to provide our Services and comply with legal requirements. While we take reasonable measures to protect your information, no system is completely secure.

Contact

If you have questions about this Privacy Policy, please contact us at:
Email: support.bodreskin@gmail.com
Location: NSW, Australia

BODRE
Last updated: February 4, 2026

1. Overview

This website and online store (the “Service”) is operated by BODRE (“we”, “us”, “our”). By accessing or using our Service, including purchasing products, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, you may not use the Service.

2. Eligibility

You must be at least the age of majority in your jurisdiction to use this Service, or have permission from a parent or legal guardian. You agree to provide accurate, complete, and current information for all orders and account details.

3. Products and Availability

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or modify product descriptions, pricing, or availability at any time without prior notice.

4. Pricing and Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated. We reserve the right to correct pricing errors and cancel orders placed at incorrect prices. Payments are processed securely through Shopify and third-party payment providers.

5. Orders and Cancellations

We reserve the right to refuse or cancel any order at our discretion, including suspected fraud, unauthorized transactions, or errors in pricing or product information. Orders may only be cancelled before dispatch, in accordance with our Cancellation Policy.

6. Shipping

We currently ship within Australia only. Delivery times provided are estimates and may vary due to courier delays, location, or circumstances beyond our control. We are not responsible for delays caused by third-party carriers.

7. Returns and Refunds

Returns and refunds are governed by our Refund and Return Policy. Due to the nature of skincare products, opened or used items are generally not eligible for return.

8. Reviews and User Content

Customers may submit reviews or other content. By submitting content, you grant BODRE a non-exclusive, royalty-free right to use, reproduce, and display such content for store and marketing purposes. We reserve the right to remove or moderate content that is misleading, offensive, unlawful, or violates these Terms.

9. Product Use and Disclaimer

Our products are intended for general cosmetic use only. Individual results may vary depending on skin type, condition, and usage. Information provided on this site is for general informational purposes and does not constitute medical advice.

10. Limitation of Liability

To the maximum extent permitted by law, BODRE shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our Service or products. Nothing in these Terms excludes or limits rights granted under the Australian Consumer Law (ACL).

11. Intellectual Property

All content on this site, including text, images, logos, designs, and branding, is the property of BODRE and may not be copied, reproduced, or used without prior written permission.

12. User Conduct

You agree not to use the Service for any unlawful purpose or in violation of applicable laws. We reserve the right to suspend or terminate access to the Service for violations of these Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on this website.

15. Contact Information

For any questions regarding these Terms, please contact us at:
Email: support.bodreskin@gmail.com

BODRE
Last updated: February 4, 2026

1. Overview

At BODRE, we value customer satisfaction. However, due to the nature of skincare and cosmetic products, returns and refunds are subject to specific conditions. This policy does not limit any rights you may have under the Australian Consumer Law (ACL).

2. Change of Mind Returns

We do not offer refunds for change-of-mind purchases.

However, a return may be accepted at our discretion if all of the following conditions are met:

• The item is unopened and unused
• All original seals, packaging, and components are intact
• The return request is submitted within 14 days of delivery
• The item is in resalable condition upon inspection

If a return is approved:

• Return shipping costs are the responsibility of the customer
• Any additional shipping costs for an approved exchange or replacement request, where the item is not faulty, damaged, or incorrect, are the responsibility of the customer
• Original shipping fees, if any, are non-refundable
• Refunds are processed only after the returned item has been received and inspected

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used skincare or cosmetic products
• Items with damaged or missing seals or packaging
• Sale, promotional, or discounted items
• Products that cannot be resold due to hygiene or safety reasons

4. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged during shipping, or incorrect, please contact us within 7 days of delivery.

To help us assess your request, please provide:

• Your order number
• A description of the issue
• Clear photos or videos showing the issue, including packaging if applicable

Once confirmed, you may choose one of the following options:

• A replacement of the same item, or
• A refund to the original payment method

5. Lost Parcels

If your order is lost in transit, we will initiate an investigation with the courier. Once the loss is confirmed, we will offer a replacement or refund.

Orders marked as “delivered” by the courier but not received will be assessed on a case-by-case basis. Orders affected by incorrect shipping information provided by the customer may not be eligible for a refund or replacement.

6. Refund Processing

Approved refunds will be issued to the original payment method. Please allow 3–10 business days for the refund to be processed after approval. Processing times may vary depending on your bank or payment provider.

7. How to Request a Return or Refund

To request a return or refund, please contact us at:
Email: support.bodreskin@gmail.com

Please include your order number and details of your request to help us assist you efficiently.

8. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will take effect once posted on our website.

BODRE
Last updated: February 4, 2026

1. Shipping Locations

We currently ship within Australia only. At this time, we do not offer international shipping.

2. Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be extended during peak periods, promotions, or public holidays.

3. Delivery Time Estimates

Delivery times are estimates only and may vary depending on location and courier services.

• NSW and major metropolitan areas: 2–6 business days
• Other regions within Australia: 3–10 business days
• Remote or rural areas may experience longer delivery times

4. Shipping Fees

Shipping fees are calculated at checkout based on the delivery location. From time to time, we may offer free shipping promotions for orders that meet a minimum purchase amount.

5. Tracking Information

Tracking may be provided for shipped orders where available. Once your order has been dispatched, tracking details will be sent via email or made available through your order confirmation.

6. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

BODRE is not responsible for delays, loss, or delivery issues caused by incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an address error, additional shipping fees may apply to resend the order.

7. Delivery Delays

While we aim to ensure timely delivery, BODRE is not responsible for delays caused by courier services, weather conditions, public holidays, or other circumstances beyond our control.

8. Lost or Delayed Parcels

If your order appears to be delayed or lost in transit, please contact us and we will assist by initiating an investigation with the courier.

Once a parcel is confirmed as lost, we will offer a replacement or refund, in accordance with our policies.

9. Contact

For any shipping-related inquiries, please contact us at:
Email: support.bodreskin@gmail.com

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will take effect once posted on our website.

BODRE
Last updated: February 4, 2026

Orders may be cancelled before dispatch only.

Once an order has been processed or shipped, cancellation is no longer possible and the order will be subject to our Refund and Return Policy.

To request a cancellation, please contact us as soon as possible at:
Email: support.bodreskin@gmail.com

Please include your order number in your request.

BODRE reserves the right to refuse cancellation requests if the order has already been prepared for shipment.

BODRE
Last updated: February 4, 2026

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number
• A description of the damage
• Clear photos or videos showing the damage, including packaging where applicable

Once confirmed, you may choose between:

• A replacement of the same item, or
• A refund to the original payment method

Lost Items

If your order is lost in transit, we will initiate an investigation with the courier.

Once the loss is confirmed, we will offer a replacement or a refund, based on your preference.

Orders marked as “delivered” by the courier but not received will be reviewed on a case-by-case basis. Losses caused by incorrect or incomplete shipping information provided by the customer may not be eligible for compensation.

For assistance, please contact:
Email: support.bodreskin@gmail.com

BODRE
Last updated: February 4, 2026

All BODRE products are intended for cosmetic use only.

Results may vary depending on individual skin type, condition, usage, and lifestyle factors. Information provided on this website is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment.

We strongly recommend performing a patch test before first use. If irritation, redness, or discomfort occurs, discontinue use immediately and consult a qualified professional if necessary.

BODRE is not responsible for adverse reactions resulting from misuse, failure to follow instructions, or undisclosed sensitivities.

BODRE
Last updated: February 4, 2026

Customers are responsible for reviewing the full ingredient list prior to purchasing or using any product.

If you have known allergies, sensitivities, or skin conditions, please consult a medical professional before use.

While we aim to keep ingredient information accurate and up to date, formulations may change due to manufacturer updates or regulatory requirements. We recommend referring to the ingredient list displayed on the product packaging as the most current source.

BODRE cannot guarantee that products are free from all allergens and is not responsible for allergic reactions.

BODRE
Last updated: February 4, 2026

For all inquiries, please contact us via email:

Email: support.bodreskin@gmail.com

We aim to respond to all inquiries within 24–48 business hours, excluding weekends and public holidays.

To help us assist you efficiently, please include:

• Your order number, if applicable
• A clear description of your inquiry
• Photos or videos if your inquiry relates to a product issue

Customer support is provided in English.