All orders are packed and shipped locally from Australia.

Orders are usually processed within 1–3 business days. Delivery typically takes 2–10 business days depending on your location. Remote or rural areas may take longer.

Yes — we offer free shipping on all orders over $80. Orders under $80 have a flat shipping fee of $9.95.

Currently, we only ship within Australia.

We accept all major credit/debit cards, Apple Pay, and Afterpay.

Please contact us as soon as possible. If your order has not been packed or dispatched yet, we may be able to update or cancel it. Once an order has been packed or shipped, we are unable to make changes.

Yes. All products are sourced through trusted Korean distribution channels — never grey-market or counterfeit.

We’re a small, curated brand and restock regularly. Some items may be temporarily marked “Notify Me” — join the waitlist and we’ll email you when they become available.

Many of our products are selected with gentle daily care in mind, but every skin type is different. We recommend checking the full ingredient list and patch testing before first use, especially if you have sensitive skin, known allergies, or specific skin concerns.

Due to hygiene reasons, we cannot accept returns on opened or used skincare products. Change-of-mind returns are generally not accepted, but unopened and unused items may be reviewed at our discretion in line with our Refund and Return Policy. Return shipping costs are the customer’s responsibility.

Please contact us within 7 days of delivery with your order number and clear photos or videos of the damaged item and packaging. Once confirmed, we’ll help arrange a replacement or refund.

Please contact us within 7 days of delivery with your order number and photos of the item received. Once confirmed, we’ll help resolve the issue as quickly as possible.